Our services

Close-up of a man wearing glasses and a headset, speaking into a microphone, with a blurred background.
Close-up of a man wearing glasses and a headset, speaking into a microphone, with a blurred background.
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Abstract digital art with gradients of blue and cream, featuring large circular shapes and horizontal bands.
Abstract digital art with gradients of blue and cream, featuring large circular shapes and horizontal bands.

Expert help when you have been targeted online

We support people affected by cybercrime, fraud, stalking, harassment, intimate image abuse, account compromise, and other online harms. We help individuals understand what happened, stop the harm, and recover step by step - from first contact to feeling safe online again.

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    24/7 self-help service

    An intelligent chatbot providing immediate support whenever you need it, wherever you are in the world.

  • Icon of a person with brown hair wearing headphones and speaking into a microphone, with speech bubbles next to them.

    Helpline

    For victims who need more than just our self-help service. We offer confidential, expert support from trained cybersecurity professionals, over the phone or by email.

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    Investigations team

    For high-risk cases, our Investigations Team analyses digital footprints to help individuals understand the threats against them and what steps to take to stay safe.

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    Threat intelligence

    We analyse anonymous cybercrime case data to better understand criminal behaviour, anticipate emerging threats, and improve frontline responses. Findings are published publicly.

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    Public sector and professional training

    We use insights from thousands of victim cases to deliver practical, trauma-informed training for professionals working across charities, local authorities, policing, education, and more.

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    Signposting and referrals

    We connect victims with specialist organisations that are best placed to help when more than technical support is needed. This ensures a comprehensive support approach.

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    Advocacy

    We actively work with policymakers, the police and third parties to build an effective support system for victims of cybercrime, online harm. Our campaigns are grounded in frontline expertise and case data; when we call for change, we know it matters because we see the real-world impact on our helpline every single day.

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A woman sitting on a gray sofa holding a smartphone, with a brick wall and large window in the background, in a cozy living room setting.

Get help

Our helpline is currently available to residents in the UK and USA. Our chatbot and guides can be accessed wherever you are in the world.

Get help

What we help with

We support individuals and sole traders affected by a wide range of cybercrime, digital fraud, and online harms, including:

  • We can help individuals

    • Understand what has happened and why.

    • Contain an ongoing incident.

    • Advise on how to recover accounts, devices, data, and finances.

    • Gather evidence to report to the police, platform, or provider.

    • Implement security measures to protect from further harm.

    • Connect with specialist support organisations.

    • Conduct digital footprint investigations for high-risk cases.

    • Navigate incidents as a sole trader.

  • We can't help

    • Businesses or corporations experiencing cyber incidents.

    • Offer legal advice or formal legal representation.

    • Obtain financial compensation or funds.

    • With crisis or mental health counselling.

    • Provide child safeguarding (please contact CEOP or police).

How we provide a lifeline for victims of cybercrime

Want to know more about how we work? See the heart and strategy behind our initiatives.

How we work