Meet the Team behind The Cyber Helpline

Meet the dedicated leadership team behind The Cyber Helpline. Our executive team, trustees, and advisors bring a wealth of expertise to guide our mission. Together with a passionate group of over 140 skilled volunteers and staff, we provide vital support to those facing cyber threats.

Rory Innes, CEO and Founder

Rory Innes, CEO and Founder

Rory has spent his whole career in cybersecurity and has worked for leading global cybersecurity companies in a range of senior management positions. As The Cyber Helpline’s CEO, Rory is responsible for the strategic direction, performance and operational effectiveness of The Cyber Helpline. Rory often provides comment & opinion for the press and has appeared on live TV or documentaries providing expert opinion on cybercrime.

Rory was awarded the Turing Award at the National Cyber Awards, the Inspirational Leadership Award at the Global Online Protection Awards and the Points of Light Award by Prime Minister, Rishi Sunak.

Charlotte Hooper, Chief Operating & Impact Officer

Charlotte Hooper, Head of Operations

Charlotte has been a key member of the leadership team since The Cyber Helpline’s inception. She holds a first-class degree in Policing and Criminal Justice and a masters degree in Cybercrime Investigation. Charlotte delivers cybercrime related training sessions around the world for police forces, victim support charities and private organisations.

Her areas of expertise include: cybercrime investigations, cybercrime law enforcement & regulation, open-source intelligence, cyberstalking & online harassment, the cybercrime & online harm threat landscape and the impact of cybercrime on victims.

Rob Harrand, Head of Cyber Threat Data Analysis

Rob Harrand, Head of Cyber Threat Data Analysis

Rob began his career in physics and engineering, obtaining a number of degrees including his PhD from the University of Leeds. He then switched to data science and cyber security, and now works on the cyber threat data at The Cyber Helpline. As part of his role he oversees the overall internal IT functions, and works with external collaborators on data analysis projects. Rob joined The Cyber Helpline in December 2024.

Demelza Luna R., Head of Safeguarding & Violence Against Women and Girls (VAWG)

Demelza is a cybersecurity specialist focused on technology-facilitated harm, cyberstalking and safeguarding. She has spent a large portion of her career researching and working within the field of online abuse, particularly where digital technologies intersect with intimate partner violence and stalking. As Head of Safeguarding and Violence Against Women and Girls (VAWG) at The Cyber Helpline, Demelza leads strategic initiatives to protect victim-survivors of cyber harms and improve responses to technology-enabled abuse. With over a decade of experience in the charity and support sector, she combines research-led insight with operational safeguarding expertise and regularly provides commentary on cyberstalking, online coercive control, digital safety, and emerging trends in technology-facilitated abuse.

Rachel Hunter, Head of Helpline and Support Services

Rachel has worked in the charity sector for over twenty-five years. She holds degrees in Human Resource Management and Charity Management and is also a qualified higher education lecturer. She played a strategic role in the implementation and development of several projects within a support and advice charity, including the establishment of a helpline service and a range of volunteer-led services. Her leadership was recognised with a national safeguarding award in 2020.

Rachel is responsible for leading and strengthening our Helpline service, driving its strategic development, overseeing day-to-day operations, maintaining quality and performance standards, and supporting continued growth.