How we help

All of our services in the UK and USA are free and we promise to speak to you in plain English. We help any individual in aged 13 or over and we also support sole traders. We have directly supported more than 50,000 individuals and more than 600,000 have accessed our online help.

1. Chat to our chatbot

The first step is to start a chat with our chatbot. Use the open chat window on the right of this page (or the bottom if you are on a mobile). Our chatbot will ask you some questions and get you to summarise your issue. Once the chatbot has enough information it will do some thinking and then match your issue to a known type of cyber attack. Don’t worry, our chatbot will not use any technical jargon and you can describe your issue in plain English.

2. Follow our online guidance

Once you are happy that the chatbot has got it right it will link you to an online guide. This is a step-by-step guide which provides advice and instructions on how to recover from the cyber security attack you have experienced. If you need more help the chatbot will give you the option of speaking to one of our volunteers when you get to the guide page.

3. Speak to one of our volunteers

If our chatbot can’t diagnose your issue - or you just need more help - it will ask you for your contact details so one of our Helpline Responders can get in touch. Our Helpline Responders are volunteer cyber security experts who will work with you to diagnose your issue and give you advice on next steps. You always have the opportunity to speak to one of our experts. If the chatbot doesn’t connect you initially, use the chatbot window that pops up on the guide page. All of our Responders are thoroughly background checked and trained.

4. Donate

If you are happy with how we have helped you then we would really appreciate it if you could donate. Donations keep our service running.