Victim Charter

As a Cyber Helpline user you are entitled to:

1. Be treated fairly, professionally, and with dignity and respect.

2. Be understood and to understand.

3. Speak in confidence & maintain your privacy.

4. Let us know if you are happy with the service provided.

5. Be told about additional help and support available to you.

6. Never be asked for your personal or security information beyond the scope of the case.

7. Have any personal information shared with the helpline stored securely & used only for your case.

8. Remain anonymous while you use the helpline chatbot service.