Refer a case to us
Referrals temporarily paused outside of funded areas
Due to a significant increase in demand for our service, we are temporarily pausing new referrals from partners outside of our funded regions for approximately one month.
This is to ensure we can continue to provide safe, timely and effective support to the people we are currently funded to assist.
If your organisation does not come up in the drop down menus in our referral forms, unfortunately we are unable to take a referral at this time, however, individuals who need support can still access our chatbot, which provides immediate guidance and self-help resources. Where further support is needed and the case is eligible, the chatbot can also help them access our helpdesk.
We will keep this under review and will update partners once we are able to reopen wider referral pathways.
If you are a victim of cybercrime yourself, please do not complete this form. Instead, go to our chatbot for support.
We allow other charities, police forces, frontline services and named partners to either refer a service user, or access our help to support advocates with their own cases.
If your organisation has funded seats on our helpdesk then your referral will go directly to that team and we aim to respond within 72 hours. If there is no dedicated support for your organisation referrals will go into our main ticket queue and we will respond as quickly as possible.
Refer a Service User
Online referrals for passing a service user over to us.
We will create a case and work directly with the service user on their issue. Co-working cases are possible with this model.
Case Consultancy
Online referrals to support you with a case you are working on.
We will not work with the service user directly, but will help you with cyber subject matter expertise.
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