Closing the gap in support for victims of cybercrime, digital fraud & online harm

The Cyber Helpline is a movement by the cyber security community to step in and fill the gap in support for victims of cybercrime, digital fraud and online harm. Our unique model allows us to harness the skills and expertise of the cybersecurity community and change lives by helping thousands of victims a month.

Over 600,000 individuals have accessed our help and our helpline has directly supported more than 50,000 victims.

We provide a free 24/7 self-help service and a confidential helpline for individuals and sole traders. We help victims understand, contain, recover and learn from cyber attacks by linking them with cyber security technology & experts who provide relevant advice and guidance.

Our Vision

A world where the cybercriminals don’t win

Our Mission

To ensure everyone has immediate access to expert, cybersecurity help when they need it

Our Goals

1) Help victims of cyber crime understand, contain, recover and learn from cyber attacks.

2) Be the authoritative voice representing individuals in ensuring private and public sector organisations take full responsibility for protecting users.

3) Provide individuals at all stages of their IT and IT security careers a way to volunteer while also gaining valuable cyber security skills.

4) Be a strong, diverse and effective charity.

Simon Walls

Trustee

Simon has worked in finance and regulation for nearly twenty years, first at the Bank of England, and now at the Financial Conduct Authority. Simon has seen how some of the best Boards in the country manage their businesses and isn't afraid to ask us challenging questions about what we are trying to achieve and in expecting high standards in how we run ourselves.

Mike Wawro

Trustee

Mike is a retired business leader with 30 years of IT experience, half of which was in the field of cybersecurity, marketing and implementing cybersecurity professional services. He is also an accredited Project Manager with wide experience of implementing business-critical transformational projects. Mike is committed to ensuring the continued viability and successful evolution of the charity.

Stuart Quick

Trustee

Stuart has worked in the Security Risk Management and Information Security Industries for over 20 years. He brings a wide range of experience from roles in consulting, project management and senior management positions. He currently works in the Cyber Insurance industry and is a Helpline Responder and Ambassador for The Cyber Helpline.

Ismahane Motrani

Trustee

Ismahane brings extensive experience working as a senior professional in the charity sector to the Board of Trustees. She was a member of the management team at The Angelou Centre and in 2016, while working there she received a Points of Light community award from the Prime Minister for being an exceptional volunteer. With Ismahane’s experience, her degree in marketing and considerable IT infrastructure support skills, she is guiding us through our next phase of growth.

Dr Andrew Dell

Trustee

Andy has worked for over 30 years in the technology and telecommunications sectors, most recently in Senior Management and Director roles in cyber security at a Big Four consultancy firm. He brings extensive experience in corporate governance, risk management and cyber security operational resilience to his role as trustee at The Cyber Helpline.

Rory Innes

Founder & CEO

Rory has spent his whole career in cybersecurity and has worked for leading global cybersecurity companies in a range of senior management positions. He was responsible for building one of the 1st cybersecurity practices dedicated to helping individuals & families. During this time, he worked for a range of rich and famous individuals globally to respond to cybersecurity incidents and help put good security in place. Rory saw the need to bring everyone expert advice, and The Cyber Helpline was born.

Charlotte Hooper

Head of Operations

Charlotte has a degree in Policing & Criminal Justice and a Masters in Cyber Investigations. She is passionate about making advice accessible for all victims of cybercrime and, as such, volunteered as a Helpline Responder in March 2019 and has subsequently worked on various projects for The Cyber Helpline. Charlotte is now leading our helpline team, driving our service forward and making sure we can scale to meet demand. She was recently shortlisted in the Most Inspiring Women in Cyber Awards.

Kathryn Goldby

Helpline & Service Manager

Kathryn has over a decade of experience working in the online safety sector, with a particular focus on helpline management and operations. She led to the co-design and launch of Report Harmful Content, where she handled a variety of cases relating to all aspects of online harm. Kathryn is managing a number of new projects and taking on the leadership of our UK helpline team with a focus on driving the services forward.

Reethi Harish

Advisory Board Member

Reethi is a Cyber Security professional with over 12 years experience in the industry. Reethi has helped clients with multiple cases involving bribery and corruption, fraud, disputes, litigation, and investigations initiated by regulatory agencies around the world. Reethi's role as an Advisory Board member is to work with the wider team to ensure the overall programme stays on track with its objectives and streamlining the processes to bring out the best of volunteers.

Daniel Turner

Advisory Board Member

Dan is a Cyber Security and Cyber Research professional with a career spanning many roles and disciplines, including major breach recovery, digital forensics, strategic management, red team penetration testing, and exploit development. Currently employed as the CISO of a global PLC, Dan undertakes other contractual engagements and personal cyber research tasks in his spare time. Dan attends debate panels and presents on various cyber topics to universities and private organisations across Europe.

Dr Emma Short

Advisory Board Member

Emma is a Chartered Health Psychologist based at London Metropolitan University and has a longstanding interest in cyberpsychology. She has worked to represent the impact of technological evolutions within harassment, stalking and fixated abuse since 2005. Emma is committed to improving awareness of all forms of cyber abuse and extending provision for those seeking help.

Linda Baskett

Advisory Board Member

Linda has over 20 years' experience in financial crime prevention, detection and investigation. She has worked in several large financial services firms, focusing on both financial crime and data protection/information security. Currently, she holds a senior global position in financial crime prevention. Linda is a frequent speaker at industry events, where she actively promotes best practice in the field of financial crime risk and compliance.

Tamzin Greenfield

Advisory Board Member

Tamzin is a young professional representing the future of cyber security and particularly pushing for more accessible entry points into careers in tech. She is a route representative for the Cyber Security Degree Apprenticeship and continues to support the cyber community through organisations such as BSides Cheltenham, the Institute for Apprenticeships and Technical Education, and the International Cyber Expo.

Patrick Burgess

Advisory Board Member

Initially hailing from the technical side of IT, Patrick now has significant experience in organisational-level strategy, security, and best practice. Patrick is a member of the Information Security Steering Committee, which helps form BCS policy on cybersecurity for both business and government legislation. A keen member of CompTIA, he also sits on the executive steering committee for their Threat Intelligence sharing platform. Patrick has a good understanding of our users’ needs, having been a Cyber Responder and Case Specialist in the past.

Alan Coburn

Advisory Board Member

Alan is an Information Security services professional with more than 15 years of experience in leadership, management, and senior practitioner roles. As an advisor to The Cyber Helpline board of Trustees, he brings a broad range of project and services delivery experience, from working in cybersecurity consulting and managed security services delivery. Alan currently works in business development and cybersecurity services sales.

Jamie Stone

Advisory Board Member

Jamie is a start-up entrepreneur with over 20 years of experience in advanced cybersecurity. He has worked in several large technology firms, focusing on both cybercrime and data protection. With a senior global position in intelligence led pre-crime prevention, Jamie is a frequent speaker at industry events, where he promotes best practices in the field of cybercrime business risk and compliance. His innovative approaches to crime prevention have earned him a reputation as a thought leader in the industry.

David Drylie

Ambassador

David has 30 years of IT experience working in private banking, in the central technology function of a large UK banking group. He has held both technical and leadership roles throughout his career, looking after a variety of enterprise infrastructure and technology platforms. A professional member of the Chartered Institute for IT, he believes IT is a force for good in society and is passionate about the role of the charity in improving the wellbeing of those targeted by cybercriminals.

Bruce Keeble

Ambassador

Bruce Keeble is Cyber Lead at Interpath Advisory. Part of his mission-driven approach is to reduce the financial and human cost of cyber incidents by helping companies to improve their cyber resilience. He has over 20 years of forensic and investigation experience, where he has performed cyber forensic global and cross-border investigations. His experience includes expert witness reporting in civil and criminal cases in all parts of the UK.

Giles Otomewo

Ambassador

Giles is a Digital Forensic, Incident Response, and IT Professional with over 20 years of experience. He holds NATO Secret Security Clearance and has previously worked with the City of London Police and Rio Tinto providing Cyber Security consultancy, eDiscovery, Incident Response support, and conducting expert witness defence case analysis. Currently, Giles is a Technical Lead and Senior Engineer for a global cyber security company. He designs and implements enterprise security capabilities, including prevention, detection, and incident response.

Mark Belgrove

Ambassador

Mark is a respected security professional with more than 30 years of experience in the IT Security industry and a solid background in delivering security policies, procedures and standards. He has been the Chief Information Security Officer for Yell and several other organisations in different industries, helping them develop their controls and compliance. Mark has served as a Trustee for The Cyber Helpline and was part of the initial team that helped it launch. 

Paul Baird

Ambassador

Paul Baird is an IT and cybersecurity professional with over 25 years of industry experience. Currently, he serves as the Chief Technical Security Officer for Qualys. Throughout his career, Paul has been instrumental in building several Security Operations Centres (SOCs). His achievements in the field were recognised in 2021 when he was awarded Fellowship of Chartered Institute of Information Security Professionals (CiiSec) for his outstanding work in supporting cybersecurity.