Why we're here

The Cyber Helpline is a free, confidential helpline for individuals who have been a victim of cyber crime. We help individuals contain, recover and learn from cyber attacks by linking them with cyber security technology & experts who provide relevant advice and guidance.

 

Our Vision

To ensure everyone in the UK has immediate access to professional help in the event of a cyber crime to minimise the impact on the individual.

 

Our Aims

  1. To help victims of cyber crime contain, recover and learn from cyber attacks.

  2. To be the authoritative voice representing UK citizens in ensuring private and public sector organisations take full responsibility for protecting individuals, pre and post cyber breaches.

  3. To provide Individuals at all stages of their IT and IT security careers a way to volunteer while also gaining valuable cyber security skills. Providing a way to help bridge the gap in the shortage of cyber skills.

  4. To be a strong, diverse and effective not for profit organisation.

 

You deserve security & privacy

Everyone has a right to security and privacy online. Cyber crime can have devastating effects and victims need the right expertise and guidance as soon as possible. We provide immediate online help through our online chatbot and a human volunteer helpline service to help those who need more support.

Your privacy and security is key for us. Use of the chatbot is anonymous - you don’t have to provide us with any details about yourself. If you decide to let the chatbot introduce you to a volunteer cyber security expert we will ask for your first name, phone number and email address. These are just so we can contact you and help you solve your issue.

 

We take the security of the information you provide us seriously. We are Cyber Essentials certified, a security standard set up by the National Cyber Security Centre. We will never share your information with another party without your permission and we will delete your data after your case has been closed.

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We're Volunteers

The Cyber Helpline is a not-for-profit organisation that connects volunteer IT and cyber security experts with individuals who are victims of a cyber crime or privacy issue.

We provide confidential, free and pragmatic advice to all victims to help them get secure again and minimise impact. Our volunteers are ready to help individuals with all levels of IT knowledge. We will always speak in plain English and make sure you understand you options and next steps.

 

Our volunteers come from a range of backgrounds. Some are graduates in computer science or cyber security degree courses and others have been cyber security experts for over 20 years. All are vetted, background checked, identity verified and trained before they are assigned cases. Every one of our volunteers is passionate about supporting victims of cyber crime.

 

Leadership Team

Rory Innes

Founder & CEO

Rory has spent his whole career in cyber security and has worked for leading global cyber security companies in a range of senior management positions. Rory was responsible for building one of the first cyber security practices dedicated to helping individuals & families, rather than businesses. During this time he, and his team of experts, worked for a range of rich and famous individuals globally to respond to cyber security incidents and help put good security in place. However, Rory saw the need to bring expert advice to everyone and the The Cyber Helpline was born.

 

Mark Belgrove

Head of Cyber Security

Mark is a respected security professional with more than 20 years’ experience in the IT Security market. He has a great deal of experience in the cyber market place with his career spanning roles like CISO through to being head of a successful cyber security practice. During Mark’s career he has been an auditor and helped many companies through certification like PCI and ISO27001 so understands the controls which are needed to help secure companies and individual’s data. The experience that Mark is able to bring to this project is both technical and practical, but he is passionate about helping people become more secure and supporting victims of cyber crime. 

 

Anna Trever

Director, Victim Safeguarding

Anna works as a Children’s Doctor within the NHS. As a result of her day to day Child Safeguarding work she has first hand experience of the role and impact malicious use of the Internet and cyber crime can play in abuse. Anna’s focus at The Cyber Helpline is providing oversight into how we support victims with safety and emotional aspects of dealing with cyber crime.