We have helped more than 10,000 victims of cybercrime!
We are proud to announce that we have now passed the 10,000 cases mark meaning we have helped over 10,000 victims and their families recover from cybercrime & online harm.
The Cyber Helpline was launched in 2018 in response to the huge gap in support for victims of cybercrime and online harm. From hacked accounts, cyberstalking and harassment to malicious software, we offer free and confidential advice to people throughout the UK using a mix of an intelligent chatbot and a team of expert volunteers
Over the past three years, our volunteer team has grown rapidly and the performance of the unique chatbot capability has meant the helpline has been able to support more and more victims. It was in good time as the pandemic saw a huge surge in cybercrime and the demand for The Cyber Helpline's services grew by over 350%. The helpline is currently opening 650 new cases per month and this is growing quickly!
“It’s hard for victims of abuse to ask for help. You helped me to feel at ease and helped me with my query. Thank you for sending advice about how to safeguard my accounts for the future. ”
The volunteer Helpline Responders are trained to support service users with a variety of cybercrime issues without overwhelming them with technical jargon. The demand for these services continues to grow and so The Cyber Helpline is committed to improving services and growing the team further in order to provide this much needed guidance to people when they need it most.
“10,000 victims supported! It is simply amazing what the power of volunteering and the passion to help people in need can achieve. Our volunteers and supporters have achieved something special over the last four years.
The focus must now shift to how we scale and evolve to help the millions of victims in the UK every year. With the help of the cyber security industry, government and volunteers we need to effectively fund and mature our helpline and make sure we are there for all victims who need us.”
You can read about the impact of our work here. If you would like to help us to support another 10,000 victims, then please consider donating via our page here. Every donation greatly supports our not-for-profit to continue our mission in making the UK a safer place online. We also have a range of options for companies to support our mission here.