Our goal is to ensure that every victim of cybercrime has immediate access to expert guidance when needed.

The Cyber Helpline is led by the information security community in the UK & USA to step up and fill the gap in support for victims. We have successfully mobilised an expert team of volunteers and are helping hundreds of victims every month.

We call upon the broader IT & Tech industry to actively support us by contributing to fundraising efforts. Your assistance will enable us to extend our reach and provide aid to all those in need.

Our impact & achievements

Since we took our first case in May 2018, and then formally launched with the release of our chatbot in November 2018, we have achieved a lot. Over 600,000 individuals have accessed our support.

We launched the world’s first chatbot that can diagnose cyber security attacks based on plain English descriptions of symptoms described by the victim. Our chatbot has processed over 30,000 cases (as well as hundreds of test cases) and is running with an 76% diagnosis accuracy. This means that victims can get immediate support 24/7, are likely to get access to the right help and remain anonymous.

We have recruited a large team of expert volunteers to support our service and built an online course and testing system to prepare them for providing frontline services. 91% of our services users scored satisfaction with the service either 9 or 10 out of 10.

“Very good and comprehensive service which is much needed at current times. The only truly helpful helpline I encountered when going through a very trying time. Thanks very much.”

“The overall experience was excellent and solid, the best I've gotten from an online complaint, I was genuinely surprised, The Cyber Helpline did everything in their arsenal to help me with my problem although I was not so pleased with the legal authorities in the UK. Please keep up responding the way you are, it's fantastic!!”

“Keep up the good work. It’s hard for victims of abuse to ask for help. You helped me to feel at ease and helped me with my query. Thank you for sending advice about how to safeguard my accounts for the future.”

“Great response, sorted out problem out very professionally and quickly. Thanks very much.”

“Professional, helpful and politely improved my knowledge.”