How we work

The Cyber Helpline provides a free 24/7 self-help service and a confidential helpline for individuals and sole traders.

We help victims understand, contain, recover and learn from cyber attacks by linking them with cybersecurity experts who provide relevant advice and guidance.

Who we help

Individuals

If you are in the UK or USA, are 13 years or older and are experiencing an issue with your own online accounts or devices then we can help.

Sole Traders

We can also help sole traders who are experiencing online security issues with their business accounts or technology.

Our service is for individuals and sole traders only, we do not provide support to businesses.

If your business is experiencing a cybersecurity issue you can read our guide here.

Your Journey to Digital Safety in Just 3 Steps

24/7 Self-Help Service

Available worldwide

Chat with our chatbot and answer a few anonymous questions to help us better understand your situation.

Our intelligent chatbot will identify the type of threat you are experiencing based on your answers.

You will be sent in-depth guides and resources to help you understand and proactively manage threats.

Need more help?

Followed the first 3 steps and need more help? Request 'speak to agent' in the chatbot chat.

1:1 Helpline

Available for UK and USA only

Step check!

Complete steps 1-3 first and request 'speak to agent' in the chatbot chat to access the helpline.

We aim to get back to you within 3 days. One of our cybersecurity experts will call or email you.

You will address any immediate threats to your safety and security with the help of our experts.

We will help you assess your digital footprint to see where the source of the threat is coming from.

Feedback

We want to know what is important to you. Let us know if there is any way we can help you further.

If required, we will guide you towards finding and preserving evidence to support your case.

You will learn how to secure yourself online to prevent further attacks from happening.

Closing case

We encourage you to seek ongoing emotional support and will always be here if you need us!

Investigations

For high-risk cases, our Investigations Team provide a deeper level of support. Trained in Open-Source Intelligence (OSINT) techniques, they analyse your digital footprint to help you understand the threats against you and what steps to take to stay safe. If our Helpline team feels your case requires this level of support, they will escalate it to the Investigations Team on your behalf.

Threat Intelligence

Threat Intelligence is the process of collecting data and analysing it to understand a cyber criminal's motives, how they might target individuals, and the common behaviours they display during an attack. Gathering this information helps us make informed decisions to identify threats before they occur, as well as responding to real-time attacks quicker. We publish our findings and pass on all of this knowledge — including our cybercrime data dashboard — as well as practical skills that you can implement to help protect yourself and your loved ones online.

Explore the data

Support Our Cause

The Cyber Helpline is a non-profit organisation. We rely on donations from people like you so we can continue supporting victims of cybercrime. Any donation, big or small, helps immensely.

Donate

Looking to make a donation to a worthwhile cause? Support victims of cybercrime and the cybersecurity community today.

Donate now

Fundraise

Raise money for The Cyber Helpline through an in-person or online event. There’s something for everyone!

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Sponsor

See how your company can help deliver vital long-term support for victims of cybercrime. Let’s make a real impact.

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