IT Support (Volunteer)

Type: Volunteer

Hours: 2-4 hours per week, with flexibility to scale up for busy periods.

Location: This is a remote working role, for UK applicants

The Cyber Helpline

The Cyber Helpline is a UK-based charity offering free, confidential cyber support to individuals, microbusinesses, and charities. We help people stay safe online by providing practical, empathetic guidance and technical advice. Our work is driven by a passionate community of staff and volunteers who bring empathy, dedication, and expertise to every interaction.

Role Summary

We are looking for a Volunteer IT Support Specialist to join our busy and supportive volunteer community. This role plays a vital part in ensuring our internal systems run smoothly and that staff and volunteers have reliable access to the tools they need.

You will work closely with the existing IT team and HR to support onboarding and offboarding processes, maintain SaaS accounts, and help manage issues with core systems. This isn’t a direct user-device support role (we are a BYOD organisation), but rather a systems and access-focused position.

Key Responsibilities

What You Will Be Doing

Onboarding & Offboarding

  • Set up and configure accounts for new staff and volunteers

  • Ensure appropriate access levels and group memberships

  • Assist with deprovisioning leavers in a secure and compliant way

Account & Software Support

  • Manage user accounts and troubleshoot access issues for:

    • SentinelOne (endpoint protection)

    • Lookout (mobile endpoint protection)

    • Google Workspace

    • Zendesk

    • Airtable

  • Act as a point of contact for internal colleagues and volunteers experiencing issues with these systems

  • Coordinate with technical vendors and external support where necessary

Documentation & Guidance

  • Create and maintain clear onboarding / offboarding process documentation

  • Build simple how-to guides and troubleshooting notes for volunteer reception

  • Help improve internal IT support resources

Person Specification

Who You Are

You don’t need to be a professional IT consultant — but you should have:

  • A good understanding of cloud-based account management

  • Familiarity with Google Workspace administration

  • Confidence working with SaaS platforms (SentinelOne, Lookout, Zendesk, Airtable or similar)

  • Strong problem-solving and communication skills

  • A proactive, organised approach to tasks

Desirable, but not required:

  • Experience with identity management / single sign-on (SSO)

  • Experience using ticketing systems (Zendesk or equivalent)

What we offer

  • A chance to make a real difference to people affected by cybercrime

  • Flexible volunteering — fit the hours around your schedule

  • Supportive induction and training

  • A warm, inclusive volunteer community

  • The opportunity to build experience with key IT systems

Apply now