Accessibility Analyst (Digital)

Type: Volunteer

Engagement: Four hours per week delivered flexibly

Location: Remote (UK-based candidates only)

Reporting line: Head of Accessibility

The Cyber Helpline

The Cyber Helpline is a movement created by the information security community to step in and fill the gap in support for victims of cybercrime & online harm. It is a UK-based charity that provides free, expert help to victims by helping them understand, contain, recover and learn from experiencing a malicious online issue. We have helped over 100,000 individuals and families in the UK & the USA.

Role Summary

The Accessibility Analyst (Digital) will own the digital accessibility domain within The Cyber Helpline’s accessibility team. They will audit, monitor, and advise on the accessibility of our website, digital tools, and online services, ensuring that victims of cybercrime can access our support regardless of their access needs or the assistive technology they rely on.

This role sits within a small, collaborative accessibility team led by the Head of Accessibility. Whilst digital is their primary domain, they will maintain a broad enough understanding of accessibility to support colleagues across content and services, and contribute to organisation-wide awareness and policy work.

Key Responsibilities

Digital Accessibility

  • Conduct structured accessibility audits of the website, forms, chatbot tools, and digital content against WCAG standards.

  • Set up and maintain automated testing pipelines (e.g. Axe, Pa11y, or Lighthouse CI) to enable continuous monitoring and early identification of regressions.

  • Produce clear, prioritised findings that both technical and non-technical colleagues can act on.

  • Act as a subject matter expert during the planning or remediation of digital products and services.

  • Develop and maintain a simple internal digital accessibility checklist for colleagues working on web content.

Policy

  • Lead the drafting of The Cyber Helpline’s digital accessibility policy, working to templates and timelines agreed with the Head of Accessibility.

  • Review and provide feedback on accessibility policies drafted by other analysts before escalation.

Awareness

  • Help build digital accessibility awareness across the volunteer community through practical guidance and informal knowledge sharing.

  • Act as a point of contact for questions relating to digital accessibility.

Continuous Improvement

  • Monitor developments in digital accessibility standards and tooling, and share relevant updates with the team.

  • Contribute to periodic progress reporting to the Head of Accessibility.

Requirements & Experience

Candidates must be 18 years old or older and residents of the UK. Successful candidates will need to have their background and criminal record checked.

Essential

  • Passion for our mission of supporting victims of cybercrime, digital fraud and online harm.

  • A basic understanding of cybercrime, digital fraud and online harm.

  • Hands-on experience with accessibility testing tools such as Axe, NVDA, WAVE, or Lighthouse.

  • Strong working knowledge of WCAG standards.

  • Ability to communicate technical findings clearly to a non-technical audience.

  • Commitment to equity, inclusion, and victim-centred support.

  • Comfortable working collaboratively in a volunteer-led environment.

Preferred

  • Experience setting up or managing automated accessibility testing pipelines.

  • Knowledge of assistive technology and experience using them for testing.

  • Lived experience of disability or accessibility barriers.

  • Familiarity with front-end web development.

  • Experience in a charity, helpline, or safeguarding environment.

Apply now