Vetting and Onboarding Consultant

Type: Short-term consultancy

Time: Approx. 12-15 days

Fee: Based on consultant’s day rate and scope (please provide in proposal)

Location: Remote

The Cyber Helpline

The Cyber Helpline is a movement by the information security community to step in and fill the gap in support for victims of cybercrime, digital fraud and online harm. It is a UK-based charity that provides free, expert help to victims by helping them understand, contain, recover and learn from experiencing a malicious online issue. We have directly helped over 70,000 individuals and families in the UK and the USA. 

We are a volunteer-powered organisation with specialist staff and advisors, working across the UK and increasingly with international partners. As we’ve grown, our recruitment vetting and onboarding processes have evolved organically. We now aim to consolidate these into a robust and inclusive model that aligns with safeguarding and data protection standards.



Role Summary

The Cyber Helpline is seeking a consultant with specialist experience in vetting, onboarding, safeguarding, and inclusive practice to help us strengthen our approach.

Since our founding, The Cyber Helpline has grown, and our processes have grown with us. Our work thus far has been internal, and we now want to strengthen our policies and procedures by drawing on the expertise of sector peers. Our aim is to develop a best-practice model that is survivor centred, trauma-informed, and aligned with both UK and international standards. 

This is a short-term, advisory role focused on knowledge-sharing and expert guidance, supporting us to refine our framework and contribute to raising standards across the victims sector.

Key Responsibilities

Review & Feedback

  • Review our current vetting and onboarding processes.

  • Share insights and support benchmarking against sector standards and comparable organisations.

  • Identify strengths, risks, and areas for improvement.

Best Practice Guidance

  • Recommend improvements to align with safeguarding, data protection and safer recruitment.

  • Advise on inclusive approaches that ensure fair, accessible and supportive recruitment and onboarding for all.

  • Provide practical recommendations to remove barriers, reduce bias and create equitable opportunities.

  • Consider how our onboarding and support processes can best meet the needs of our team members who may have their own lived experiences of trauma, neurodiversity, disabilities or other additional needs.

Knowledge Sharing

  • Provide clear, practical recommendations and examples of effective approaches.

  • Help shape a vetting and onboarding framework that can strengthen The Cyber Helpline and is safe, fair and accessible.

Deliverables

  • Review and benchmarking analysis.

  • Practical set of recommendations with clear rationale.

  • Draft vetting and onboarding framework.

  • Implementation roadmap (short-term priorities and longer-term actions).

  • Recommendations for updates to the staff and volunteer handbook.

Requirements

We invite proposals from individual consultants or small consultancies with relevant expertise.

Essential

  • Experience in safer recruitment, vetting, or HR practice, ideally within the voluntary sector, or comparable settings

  • Knowledge of safeguarding and inclusive practice.

  • Familiarity with UK compliance requirements (DBS, GDPR, safeguarding).

  • Experience in embedding equity, diversity, and inclusion principles into recruitment and onboarding

  • Ability to share good practice in a clear, supportive, and collaborative way. 

  • Experience writing policies and procedures.

  • Ability to work independently, prioritise tasks, and manage competing priorities.

  • Personal infrastructure to work remotely, and basic IT knowledge - we are a remote working organisation (GSuite and Slack experience is a plus, but not essential).

Desirable

  • Experience working in victim services

  • CIPD Level 5 or above, or working towards CIPD Level 5.

  • Safeguarding, safer recruitment, or trauma-informed practice training.

  • Experience supporting or managing those with lived experiences of trauma, neurodiversity, disabilities or other additional needs. 

  • Familiarity with international HR/volunteer inclusivity frameworks (e.g. accessibility standards, anti-bias recruitment models)

Interested in working with us? Use the form below to register your interest, ask any questions, or request the full consultancy brief.