Affected by cybercrime, digital fraud or online harm?
Free, confidential support is available.
In partnership with Neighbourhood Watch, The Cyber Helpline is here to support community members who've experienced cybercrime. Whether you’ve been targeted by a scam or dealing with online harassment, we provide free, expert help to get you back on track.
The Cyber Helpline is a UK charity offering expert cyber support to victims of cybercrime.
Our Charity’s Impact
2M+
people have used our self-help guides to recover from cybercrime.
90,000+
victims have been advised by The Cyber Helpline's chatbot.
7,200+
victims have accessed our Helpdesk and got personalised support from our cybersecurity experts.
How We Help
We offer a confidential 24/7 support service catered to individuals and sole traders who have fallen victim to cyber attacks. Our team connects you with cybersecurity professionals who help you understand what happened, recover from the attack, and stay safe online.
What We Can Help With
Online Harassment and Cyberbullying: Persistent harassment, intimidation, or threats directed towards individuals online, often via social media platforms or messaging apps.
Cyberstalking: The use of electronic communication to repeatedly harass or follow someone, causing fear or distress, often involving tracking their online activities or physical movements.
Intimate Image Abuse (Revenge Porn): The unauthorised distribution or sharing of intimate or explicit images or videos of individuals without their consent, typically with the intent to embarrass, humiliate, or coerce them.
Sextortion (Extortion or Blackmail Using Intimate Images): Coercive tactics involving the threat to distribute compromising images or videos obtained through webcam interactions unless the victim complies with the perpetrator's demands, usually monetary or sexual in nature.
Content for Ransom: Holding digital content or data hostage by encrypting or blocking access to it until a ransom is paid, commonly associated with ransomware attacks.
Identity Theft (Fake Profiles): The fraudulent use of someone else's personal information, such as name, photos, or other details, to create fake online profiles for deceptive purposes, often for financial gain or to tarnish the victim's reputation.
Hacked Social Media: Unauthorised access to and manipulation of social media accounts, often resulting in the dissemination of false information, spamming, or identity theft.
Hacked Accounts (Email, Gaming, Banks, Virtual Currency): Unauthorised access to various online accounts, including email, gaming platforms, banking services, and virtual currency wallets, often leading to financial loss or data breaches.
Banking or Virtual Currency Scams: Deceptive schemes targeting individuals' financial accounts or virtual currency holdings, aiming to trick victims into providing sensitive information or transferring funds to fraudulent entities.
Other Cybercrimes: A broad category encompassing various forms of illegal activities conducted through digital means, including phishing scams, malware distribution, online fraud, hacked wifi, and more.
Our Impact
See how we're helping thousands of victims recover from cybercrime and protect their communities.
Learn MoreHow We Work
Discover how our volunteer experts provide free, confidential support to cybercrime victims across the UK.
Learn More
Can you contribute?
Your generous donations allow us to expand our services and reach more individuals in need. Every contribution counts.
DonateAbout The Cyber Helpline
The Cyber Helpline is a non-profit organisation dedicated to supporting victims of cybercrime. We help you understand what's happened, recover from the attack, and protect yourself in the future—so it doesn't happen again.
Our charity exists thanks to the dedication of an expert team of volunteer cybersecurity professionals, who provide free, confidential support to anyone affected by online crime across the United Kingdom.
Our vision is to create a world where cybercriminals don't win, and everyone can navigate the digital world safely and confidently.
Frequently Asked Questions
Is this service really free?
+Yes, completely free. The Cyber Helpline is a registered charity powered by volunteer cybersecurity experts. There are no hidden costs—our support is available to anyone affected by cybercrime across the UK.
Can I refer a neighbour or community member who's been scammed?
+Absolutely. You can share our website with them or help them access our chatbot at thecyberhelpline.com/gethelp. If they need additional support, they can request more help from our helpdesk in the chatbot for one-to-one expert assistance.
How quickly can someone get help?
+Our chatbot is available 24/7 for instant support. For personalised expert assistance through our helpdesk, response times vary depending on demand, but we aim to respond as quickly as possible—typically within a few days.
What types of cybercrime do you help with?
+We support victims of all types of cybercrime including online scams, hacked accounts, cyberstalking, harassment, sextortion, identity theft, ransomware, and more. If someone in your community has been affected by any form of online crime, we can help.
Do victims need to report the crime to police first?
+No, you don't need to report to police before contacting us. We encourage reporting cybercrime to Report Fraud (the UK's national fraud and cybercrime reporting centre) as this helps build a national picture of cybercrime. We can guide victims through the reporting process if needed.
Is the service confidential?
+Yes, all support provided by The Cyber Helpline is completely confidential. We take data protection seriously and will never share personal information without consent.
Can you help recover lost money?
+While we can't guarantee financial recovery, we provide guidance on steps victims can take, including contacting their bank, reporting to Report Fraud, and securing their accounts to prevent further loss. We focus on helping victims recover their digital security and preventing future attacks.
I'm a Neighbourhood Watch coordinator—do you have resources I can share with my community?
+Yes! We have self-help guides, prevention tips, and educational resources you can share with your community members. Visit our Guides page to access these materials.
What if the victim is elderly or not confident with technology?
+We understand that not everyone is comfortable online. Family members, friends, or Neighbourhood Watch coordinators can help victims access our services. Our chatbot uses simple language, and our volunteer experts are experienced in supporting people with varying levels of technical knowledge.
Do you only help individuals, or can businesses get support too?
+We primarily support individuals and sole traders. For larger businesses or organisations, we recommend contacting the National Cyber Security Centre (NCSC) or specialist commercial cybersecurity providers.