How Organisations Can Support Victims of Cybercrime
When someone experiences cybercrime, the impact extends far beyond the initial incident. Victims face a complex uphill battle emotionally, physically, and financially - and more often than not, they have to navigate this alone. For organisations supporting these individuals, understanding the human impact is crucial, alongside providing emotional support, education, and actionable guidance.
The Gap We’re Filling
Cybercrime impacts over 5 million people in the UK every year, yet less than 1% of police resources are dedicated to it. Since 2018, we’ve worked with countless individuals to fill this gap in support. Frontline workers, support services, and safeguarding teams are overwhelmed and often lack the specialised knowledge required to handle these cases sensitively.
This is where evidence-based training can make a real difference. The Cyber Helpline delivers practical, trauma-informed workshops that respect victim’s experiences, while empowering organisations to respond safely and effectively.
What Collaborative Training Looks Like
We believe the best outcomes for victims happen when charities, victim support organisations, safeguarding teams, local authorities, and the police work together. Our approach combines insights from over 90,000 real victim experiences to strengthen support pathways. Training and consultancy for your organisation could look like:
A broad overview of online harms to understand the risks to yourself and other individuals.
Embedding support best practices into your organisation and improving your first response.
Providing you with the tools to act safely and supportively, with a deep focus on practical support, safeguarding, and applying knowledge to real-life situations.
Awareness sessions diving deep into a particular attack type e.g. stalking & harassment, financial fraud, youth safeguarding, domestic abuse.
Specialised cyberstalking and technology facilitated abuse training.
Evidence collection and handling immediate risks for law enforcement.
Why Evidence-Based Training Matters
While there’s plenty of freely available advice about cybersecurity and online safety, much of it is outdated, impractical, or even counterproductive. Our training and consultancy packages are grounded current research, real victim experiences, and are trauma-informed. So if you’re working with cybercrime victims, or want to improve your organisation’s capacity to support them, we’d love to hear from you.