Holding Tech Platforms Accountable for Online Gender Based Violence
Online abuse is now a major part of gender based violence. Many survivors experience harassment, stalking, threats or image based abuse through social media, messaging apps and other digital platforms. The UK’s Online Safety Act 2023 has created new rules for platforms, but real change only happens when survivor services, tech companies and the public all play their part.
Today we look at how The Cyber Helpline and other gender based violence organisations support accountability, and how everyone can help push platforms to create safer online spaces.
Our work at The Cyber Helpline
We bring survivors’ real experiences to the table. Supporting people who face technology facilitated abuse means we see patterns that platforms sometimes overlook. We hear where reporting tools fail, where content is not removed quickly enough and where blocking features are not effective.
We advocate for better digital safety features. Because we handle these cases daily, we can highlight what survivors actually need. This includes clearer reporting systems, better protection against impersonation, faster removal of intimate image abuse and stronger privacy controls.
We share insight with regulators and platforms. By feeding anonymised case studies, trends and survivor feedback into policy discussions, we help ensure that new safety rules reflect the reality of online gender based violence.
We collaborate with frontline gender based violence organisations. By working together, services can combine digital expertise with emotional and practical support. This helps ensure survivors are not left to navigate online harm alone.
How you can support accountability
You do not need to be a tech expert to help push platforms in the right direction. Small actions matter.
Speak up when tools fall short. If reporting systems are confusing or if harmful content is not removed, when you can, notify the platform to share your opinion.
Use privacy and safety settings. When we use these tools, it signals that safety features matter. It also protects you and your community.
Support transparency and oversight. Follow campaigns, read reports and support organisations working on online safety. Public attention builds pressure on platforms to act.
Share your experiences. If you or someone you know has struggled with platform safety tools, talking about it (even anonymously) helps build the evidence needed for change.
Engage with regulators and policymakers. Ofcom is now responsible for enforcing the Online Safety Act, and public input influences future guidance. Contacting your MP or responding to consultations can genuinely make a difference.
Working together really matters
When survivor services, the public and tech companies are all pushing for safer digital spaces, progress happens faster. Support organisations offer expertise, survivors share their lived experiences and the public adds collective pressure. This combination helps drive improvements in platform design, moderation, reporting tools and policies.
Online safety should not depend on who shouts the loudest or who has the most technical knowledge. It should be a basic standard.
Have you witnessed or experienced online harm?
If you witness or experience online harm, especially in the context of gender based violence, if it is safe and comfortable for you, you can reach out for support. Use platform reporting tools, speak up when safety tools are lacking and connect with support organisations.
Together, we can hold tech platforms accountable and help create online spaces where everyone feels safe.