If you've been affected by cybercrime — we're here for you.
More than 2 million people have accessed our support, and our helpline has opened more than 90,000 cases.
Chat to our chatbot and get immediate advice on how to deal with your cybersecurity issue.
If our chatbot thinks you need more help, it will pass you on to one of our volunteer cybersecurity experts.
Our chatbot and team of volunteer cybersecurity experts will talk in language that you understand and are able to advise you in all cybersecurity scenarios.
Unauthorised access to your online accounts: Hacked email account; Hacked social media account; Hacked online banking account; Hacked online gaming account; Hacked online shopping account; Hacked virtual currency account
Lost money in a scam: How to recover money from cyber scams
We strongly advise victims of cybercrime in the UK to report the crime immediately to Report Fraud or in Scotland to Police Scotland.
If you are in the UK or USA, are 13 years or older and are experiencing an issue with your own online accounts or devices then we can help.
We can also help sole traders who are experiencing online security issues with their business accounts or technology.
Our service is for individuals and sole traders only, we do not provide support to businesses. If your business is experiencing a cybersecurity issue you can read our guide here.
“A fantastic help from start to finish! I had been very badly affected emotionally by a cyber fraud/scam and was looking for help. Thank you so much!”
“Excellent knowledge and plain English in a simple to understand format. As police officers were involved in my stalking and harassment by my ex-partner, I also felt that my faith in The Cyber Helpline was quite high.”
“The Cyber Helpline was patient, supportive and understanding. I’m not great with computers and can be slow. Patrick stayed calm and patient. I was given information and step-by-step instructions on how I can help protect my online accounts, etc. I feel empowered and safe at last. ”
“Very supportive and very understanding in what was a sensitive issue. She also showed a genuine interest in the problems I was encountering and did her utmost to help and advise me.”
