Accessibility Analyst (Content & Communications)

Type: Volunteer

Engagement: Four hours per week delivered flexibly

Location: Remote (UK-based candidates only)

Reporting line: Head of Accessibility

The Cyber Helpline

The Cyber Helpline is a movement created by the information security community to step in and fill the gap in support for victims of cybercrime & online harm. It is a UK-based charity that provides free, expert help to victims by helping them understand, contain, recover and learn from experiencing a malicious online issue. We have helped over 100,000 individuals and families in the UK & the USA.

Role Summary

The Accessibility Analyst (Content & Communications) will own the content accessibility domain within The Cyber Helpline’s accessibility team. They will develop guidelines, review materials, and advise colleagues to ensure that everything we publish (for example social media posts, internal documents and downloadable guides) is accessible to the widest possible audience.

This role sits within a small, collaborative accessibility team led by the Head of Accessibility. Whilst content and communications is their primary domain, they will maintain a broad enough understanding of accessibility to support colleagues across digital and services, and contribute to organisation-wide awareness and policy work.

Key Responsibilities

Content & Communications Accessibility

  • Develop and maintain internal accessibility guidelines for colleagues who create content, covering plain English, readability, formatting, inclusive language, alt text, and accessible document design.

  • Review and advise on content across formats including web copy, PDFs, social media, and campaign materials.

  • Establish and communicate standards for accessible social media content.

  • Act as a subject matter expert during the planning or production of communications and campaigns.

  • Support colleagues in understanding how content choices affect access for people with disabilities, neurodivergence, or limited English proficiency.

Policy

  • Lead the drafting of The Cyber Helpline’s content accessibility policy and standards, working to templates and timelines agreed with the Head of Accessibility.

  • Review and provide feedback on accessibility policies drafted by other analysts before escalation.

Awareness

  • Help build content accessibility awareness across the volunteer community through practical guidance, checklists, and informal knowledge sharing.

  • Act as a point of contact for questions relating to accessible content and communications.

Continuous Improvement

  • Keep up to date with developments in plain language, inclusive language, and accessible content practice, and share relevant updates with the team.

  • Contribute to periodic progress reporting to the Head of Accessibility.

Requirements & Experience

Candidates must be 18 years old or older and residents of the UK. Successful candidates will need to have their background and criminal record checked.

Essential

  • Passion for our mission of supporting victims of cybercrime, digital fraud and online harm.

  • A basic understanding of cybercrime, digital fraud and online harm.

  • Strong understanding of plain language principles.

  • Experience producing or reviewing accessible documents and digital content.

  • Familiarity with inclusive language principles and readability standards.

  • Commitment to equity, inclusion, and victim-centred support.

  • Clear written and verbal communication skills.

  • Comfortable working collaboratively in a volunteer-led environment.

Preferred

  • Formal knowledge of accessibility standards as they apply to content (e.g. WCAG success criteria relating to text and media).

  • Knowledge of assistive technology and experience using them for testing.

  • Lived experience of disability or accessibility barriers.

  • Experience in a charity, helpline, or safeguarding environment.

  • Knowledge of trauma-informed communication.

Apply now