Use our free scam email checking service

If you have received an email that you suspect may not be legitimate we can check it for you. Simply follow the instructions below and one of our volunteers will check it for you using an expert tool from our partners, PhishTool. Once we have checked it we will be in touch to let you know whether we think there is a risk that the email is a scam email and what you should do next.

Step one: Get the email into the right format for us to analyse

We need you to get the email into the right format before we can analyse it. By doing this you retain all of the key information we need to check it. Depending on what email provider you are using follow these instructions. If you need help with this complete the form at the bottom of this section and one of our volunteers will guide you through it.

Gmail

1. On your computer, go to Gmail

2. Open the email you wish to send for analysis

3. Click More (the three vertical dots next to the reply option on the right)

4. Click Download Message

5. Save the message somewhere easy for you to upload it for us later

Outlook Desktop App (use if you have the Outlook software on your computer)

1. Open Outlook

2. Double-click to open the message you want us to look at

3. Select File and select Save As

4. Provide the file with a name

5. Select Save.

Outlook/Hotmail via Web Browser (use if you log into Outlook/Hotmail via a web browser like Chrome or Safari)

1. Open a browser and login to Outlook

2. Right-click the message you want us to look at

3. Select View Message Source

4. Highlight all of the content and copy it (Right-click and select copy)

5. Open Notepad (or TextEdit on Mac)

6. Paste the content

7. Select Save and give the file a name

Yahoo

1. Login to Yahoo email

2. Right-click on the message you want us to look at

3. Select View Raw Message

4. Highlight all of the content and copy it (Right-click and select copy)

5. Open Notepad (or TextEdit on Mac)

6. Paste the content

7. Select Save and give the file a name